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Get Peace of Mind with Mediasite Monitoring Service

February 11, 2019

With video creation and viewership on the rise, offering a smooth and efficient Mediasite delivery is essential to the success of your video strategy. Our research shows that, at a minimum, Mediasite video is being watched every single second of every single day. Mediasite views are growing by 90%. And video content creation is up by 49% year over year.  

BYOD is enabling this rapid creation of content in your schools and enterprises, and you need a solid strategy to support and monitor this explosion of video. Otherwise, all the videos that you and your colleagues, faculty, students, etc. work so hard to create will get lost. As the use of Mediasite scales within your organization, you might need more infrastructure support to ensure your video initiatives are operating as smoothly and efficiently as possible.  

Luckily, there is an easy solution – Mediasite Monitoring Service (MMS). 

With MMS, you can gauge the operational health of your Mediasite assets in real-time and be alerted to any incidents before you even know there’s a problem. That’s a full-time job, and our MMS team will handle it for you cost effectively.  

We sat down with our network solutions engineer, Ferdinand Bergen, for a crash course on MMS: 

Q: How does MMS work? 

A: MMS is available to both Mediasite Video Platform and Mediasite Video Cloud customers. Deploy an MMS server on-premises or as a supplied virtual machine. In addition to the MMS server, what we call MMS Agents are installed on all your Mediasite hardware and software solutions. These MMS Agents communicate with the MMS server to make sure everything is working properly. If anything needs attention, MMS will send an email and text message to your IT staff to ensure a timely resolution.  

Q: What does MMS monitor?  

A: MMS monitors all the Mediasite assets within your Mediasite ecosystem. That could be all of the Mediasite recorders on your network. It could be also Mediasite Catch appliances, which are typically installed on a podium PC in the front of a classroom or a meeting room. 

MMS also does a great job with monitoring audio. Customers can customize their recording features and receive alerts if there is an error or extended pause during a recording.  

Q: What is the difference between a network management system and MMS? 

A: Network management systems that monitor and alert IT staff when issues arise may not be adequately watching your Mediasite content. That’s where MMS becomes so valuable. MMS is a network management system that keeps an eye on your videos in real-time and alerts your Mediasite support staff if an issue occurs that may impact the capture and delivery of the video.  

Q: How soon does MMS alert IT staff? And how do they receive that alert?  

A: The frequency of those alerts has to do with how we set up the monitors. And again, those are customized for each individual customer, depending on the alert and how mission critical it is. Typically, help is always emailed out. Responses can even be seen through text messages. The primary method of communication is email with SMS as the function that’s available to your cellphone provider.  

Q: How quickly can I get up and running with MMS? What is the set-up like?  

A: Every person’s network is a little bit different. We don’t try to approach it with a broad brush. Contact your sales rep about MMS, and we’ll get together to discuss what makes sense for you. We’ll talk about workflows and any potential constraints and ask you to fill out a few worksheets. Set-up typically takes about three weeks.  

Learn more about MMS in this webinar with Bergen, Get Peace of Mind with Mediasite Monitoring Service and download the MMS brochure.


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